Contact Us!
We want to hear from you. If you are not satisfied with your order, the products or the experience you had on our website, we want to know. We promise we will listen carefully to what you have to say and do our best to get you excited to return!
Feeling Good?
We want to know that too. If you have an idea for a card design, a story about one of the charities we support or just a desire to learn more about what we do we welcome the contact. Please, bring it on!
GimmeGrace, LLC
3213 W. Wheeler St
Suite 33
Seattle, WA 98199
help@gimmegrace.com
Customer Service
We strive to be the best in every way and look to you for ideas for improvement. Please feel free to contact us via email should you have any questions or concerns about our products, services or policies. We appreciate your inquiries and / or comments and will respond within 2 business days.
Item Availability
We make every effort to keep an updated inventory, though occasionally we sell out of products sooner than anticipated. Items may need to be transferred from our warehouse, which will delay shipment by a few days. If we are out of stock of an item that you ordered, we will notify you via e-mail. Any changes will be reflected in your order total.
Credit Cards
GimmeGrace accepts Visa and Master Card.
Your card is charged only for the items that we ship you, not items that are not in stock or have been canceled. Your invoice will be included in your package.
You will be notified via email or phone if there is a problem with your credit card during order processing.
Taxes
Any order shipped within the State of Washington is required to pay the applicable retail sales taxes, this includes taxes on shipping charges. Sales tax is automatically calculated prior to payment.
Shipping
We guarantee shipping within two days. GimmeGrace uses primarily USPS First-Class mail which generally takes 3-5 days.
Changes or Cancellations
If you need to modify or cancel your order please e-mail customer service (help@gimmegrace.com) as soon as possible and we will do so for you. We are unable to send an updated electronic order confirmation, but we will make note of any changes on the packing slip you will receive with your package.
Once an order has left our warehouse, we cannot cancel or modify it. You would need to place a separate order, then place a return or exchange.
Returns
All returns, including defective merchandise, must be sent to GimmeGrace within 15 business days from receipt of item. If the merchandise was defective due to a GimmeGrace error (as opposed to shipping damage), purchase and freight costs will be reimbursed, otherwise all freight costs related to receiving and returning the item are the responsibility of the customer. In order to receive credit for the full amount of purchase item must be received by GimmeGrace, LLC in its original packaging in pristine, resalable condition. Undamaged cards with a receipt and in their original packaging may be returned for refund to the following address:
GimmeGrace, LLC
3213 W. Wheeler St.
Suite 33
Seattle, WA 98199
Privacy policy
Information collected for order fulfillment and the gimmegrace.com mailing list is used solely by GimmeGrace, LLC. and will not be shared in any way with outside parties. This information may be used for announcing GimmeGrace news, and product specials only. If you would like to be removed from our mailing list, please contact help@gimmegrace.com.
Copyright information
All of the designs on our website are protected by a copyright. If you are interested in a design for second party use please contact us and we will be happy to discuss it with you.